CRM Testing
Your CRM system is at the heart of your company, allowing you to better understand your clients and further build relationships.
Here at Website Testers, we understand the importance of maintaining long-term relationships with our customers. Hence, our CRM testing services verify that your CRM system is functioning at its best and does not affect your connections with your clients. Your CRM system is at the heart of your company, allowing you to better understand your clients and further build trust. A dysfunctional CRM platform can have negative effects on how you understand your client and potentially hurt your revenue.
Functional Testing
We check to see if your CRM system is working as intended. This includes checking all the features are functional such as documentation, reporting and data examination. Our end-to-end functional testing processes are the highest quality, ensuring even the most basic aspects such as user permissions are working properly.
Performance Testing
Under our performance testing, we assess how your system works under stress and continuous load, ensuring peak performance in critically important scenarios where several users are using the system. Features that we test include peak hour testing, maximum number of users, response time, server usage and loading speed.
Compatibility Testing
We test your CRM across multiple devices on various operating systems and browsers. Some may present unique issues and our testing ensures that flawless operation occurs.
Integration Tests
CRM systems rely on integrations with other enterprise applications such as mobile apps, ERP, reporting and analytics. This allows for wider functionality across multiple channels such as sales, marketing, and operations. Integration tests verify that all channels in the software system perform correctly as a complete system and no data is lost during data transfer.
Data Quality and Integrity
CRM systems house all your client data and it is critical that the data inputs are correct and stay clean. Our testing ensures that no data errors or loss occurs during data transfer. This is important to minimise disruptions and improve the efficiency of your company. User permissions are tested to ensure that confidentiality is protected.